Privacy Policy

This policy covers personal information collected through gridironpracticepro.com and through direct communication with us by email. It does not cover third-party websites we link to (including instructional video platforms such as YouTube), which are governed by their own privacy policies.

We collect only what we need to deliver our products and communicate with you. We do not collect information speculatively, and we never buy or rent contact lists.

We do not collect personal information about the players or children your organization coaches. Our products are coaching resources sold to adults.

• Delivering purchased products and administering licences, including renewal reminders for season-based licences
• Sending email updates you have signed up for
• Responding to questions and support requests
• Maintaining business and tax records as required by Canadian law
• Improving our products and website

We do not sell, rent, or trade your personal information. Ever.

Our email list is managed through Mailchimp (Intuit Inc.), a service provider located in the United States. When you subscribe, your email address is stored on Mailchimp's servers in the United States, where it is subject to U.S. law. Mailchimp's handling of your data is governed by its own privacy policy.

We comply with Canada's Anti-Spam Legislation (CASL): we only email people who have opted in, and every message identifies us and provides a working unsubscribe mechanism.

Purchases on our website are processed by Stripe, Inc., a payment processor headquartered in the United States. When you make a purchase, your payment card details are collected and processed directly by Stripe — we never see or store your full card number. Stripe may process and store your payment information on servers outside Canada, where it is subject to the laws of those jurisdictions. Stripe's handling of your data is governed by its own privacy policy.

We receive from Stripe only what we need to fulfill your order: your name, email address, the product purchased, and confirmation of payment.

• Email list data is kept until you unsubscribe or ask us to delete it.
• Purchase and transaction records are kept for a minimum of seven (7) years, as required by the Canada Revenue Agency for business records. This retention requirement applies even if you ask us to delete other information we hold about you.
• Licence records (which coach, team, or association a licence covers) are kept for the duration of the licence plus the seven-year record-keeping period.
• Email correspondence is kept only as long as needed to resolve your inquiry and maintain a reasonable business record.

We share personal information only with the service providers named in this policy (Mailchimp for email, Stripe for payments, and Cloudflare, which hosts our website and routes our email), and only to the extent needed for them to provide their services. We may also disclose information if required by law, such as in response to a valid legal demand from a Canadian authority.

Our website does not use advertising or tracking cookies. If we adopt website analytics, we intend to use Cloudflare Web Analytics, a privacy-focused tool that measures site traffic without cookies, cross-site tracking, or collecting personal information. If our approach to cookies or analytics changes in a way that affects your personal information, we will update this policy.

Under PIPEDA and BC PIPA, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Withdraw consent to marketing communications at any time
• Request deletion of your information, subject to the legal retention requirements described in Section 6
• Ask questions or make a complaint about our handling of your information

To exercise any of these rights, email us at the address below. We respond to formal access and deletion requests within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

Our website and products are directed at adult coaches, team staff, and sport administrators. We do not knowingly collect personal information from anyone under 19 years of age. If you believe a minor has provided us with personal information, contact us and we will delete it promptly.

We take reasonable steps to protect your personal information, including serving our website over HTTPS, limiting the information we collect in the first place, and relying on established providers (Cloudflare, Stripe, Mailchimp) with strong security practices for hosting, payments, and email. No method of transmission or storage is completely secure, but minimizing what we collect is our first line of defence.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Material changes will be noted on this page or communicated by email to our list. Continued use of gridironpracticepro.com after such changes constitutes your acceptance of the revised policy.

Gridiron Practice Pro takes your privacy seriously. If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please reach out directly.

We are committed to resolving privacy inquiries promptly and in good faith.